TERMS AND CONDITIONS
By the acceptance of purchase by A Signature Welcome, customer will be subject to the terms and conditions as stated herein. Customer agrees it shall not sell or transfer any A Signature Welcome products for export from the United States and shall not sell for transfer any A Signature Welcome products for resale in the United States or elsewhere. The selling or marketing of A Signature Welcome products is PROHIBITED on any marketplace sites, online auction sites, community sites or flash sale sites including without limitation Amazon, Jet, Wayfair, eBay, and Craigslist. A Signature Welcome reserves the right to accept or reject any order, in whole or in part, for any reason or for no reason, with or without advance notice. Furthermore, accepting an order or orders, in whole or in part, does not obligate A Signature Welcome to accept any future order from the same or any other customer.
RETURNS
We cannot accept returns of any kind. We don't feel comfortable re-selling items that have not always been in our control. We cannot resell items deemed custom due to the nature of the product(s). We cannot accept returns of opened or partially consumed items. Shipping charges are non refundable. We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We are not responsible for any items damaged during transit. Kindly note, A Signature Welcome is not responsible for your destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your countries local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees. We are not responsible for FedEx shipping delays or early arrival; therefore, please request a departure date from A Signature Welcome, accounting for ample transit time. Please note, once items are shipped from A Signature Welcome, FedEx controls transit time. Therefore, we cannot guarantee an exact arrival date. Please allow a 3-day arrival window in the event of a FedEx delay or early arrival. In the event items are not shipped by A Signature Welcome on the date requested and/or do not arrive in time for your event due to an error made by A Signature Welcome, we will gladly refund you. All orders are shipped via FedEx Ground unless other arrangements are made. If you would like to request a different shipping method, please call us to place your order by telephone.
PRODUCT AVAILABILITY
A Signature Welcome has all available products in the shop available in inventory. When an item sells out of the stock, we will make great strides to restock as soon as possible. A Signature Welcome will make every attempt to provide the selected welcome gift contents available for our made-to-order clients. We work hard to establish relationships with brands for your gifts. In the case the product availability changes, A Signature Welcome will provide alternate but similar products. A Signature Welcome will make every attempt to provide the selected welcome gift contents for our custom clients. We work hard to establish relationships with brands for your gifts. In the case the product availability changes, A Signature Welcome will contact you with the available alternate but similar products.
FOOD ALLERGY AWARENESS
If you or your guests have religious dietary guidelines or food allergies, please read our product descriptions thoroughly. If you have any questions, please contact A Signature Welcome before purchasing. For our custom clients, you must disclose your religious dietary guidelines or food allergies to A Signature Welcome before we begin your custom proposal. A Signature Welcome is not liable for an injury that occurs due to food allergies. A Signature Welcome does not make, handle, or package food. A Signature Welcome is not a food manufacturer, only a retailer of pre-packaged foods, and is not liable for food-related injury or mislabeling of ingredients by the food manufacturer. All food laws and regulations must be compiled by the food manufacturer. All clients and their guests are encouraged to read the labels before consuming. A Signature Welcome will not assume any liability for opposed reactions to food consumed including labeled and non-labeled food products. If you would like to request special dietary or religious foods, please call us to place your order by telephone.
ALCOHOL
A Signature Welcome does not sell alcohol. We do include alcohol in some of our styled shoots for inspiration purposes. If you choose to add alcohol to your gifts, you agree you will not provide alcohol to persons under the age of 21 and you agree to be held legally responsible for the safety of your guests and any negative outcomes arising from your guests’ alcohol consumption. A Signature Welcome does not ship alcohol is any gifts of any kind.
SHIPPING
We ship via insured FedEx. In the event your goods arrive damaged, please take photographs of the damaged shipping box as well as the damaged goods and submit them immediately to us at info@asignaturewelcome.com. Shipping to hotels for your event is easy. We ask that if we are shipping to a hotel for you, please contact the hotel sales director and make arrangements upon the arrival of the gifts. We are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply. Warm weather shipping; the days grow hot May to October and we encourage you to stay away from shipping chocolate products during these months. If you need chocolate, please note that you are ordering products subject to melting at your own risk. It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, suite #, zip code, etc. If possible include recipients telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by FedEx due to incorrect shipping information, a $15.00 address correction fee is charged to us and in turn will be charged to you. We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed from FedEx. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient. FedEx drivers obtain signatures at their discretion unless a signature is specifically required by the sender. Packages might be left at the residence without obtaining a signature. Signature service is an extra charge. If you would like to request a signature for your package, please call us to place your order by telephone.
Hotel Fees: in the case that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility for this charge.
WHITE GLOVE COURIER SERVICE
Hand delivery is offered to our custom clients as well as our clients in South Carolina, North Carolina, Georgia, and Louisiana. Delivery fee is determined by location and number of stops. The client is responsible for submitting the final list of welcome gift recipients by the venue, no later than 7 days prior to the delivery date. We are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply. Hotel Fees: in the case that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility for this charge.
Hotel Fees: in the case that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility for this charge.
ARTISTIC LIBERTIES
We want your gifts to be perfect and therefore, A Signature Welcome takes creative liberty at production time of your gifts. If our stock photo shared has the ribbon tied in knots but once we start assembly we feel bows look better, we exercise our artistic license to tie the ribbon in bows. Also, note vendors update their packaging and ingredient lists. A Signature Welcome strives to also have their newest product photos displayed but know on occasion we will not. For most current information about a product, please contact the vendor directly.
ARTWORK SUBMISSION
All artwork submitted to A Signature Welcome for use within your gift will be printed without any edits. Please make sure the artwork submitted is accurate, as we will not refund customized items.