RETURNS
We cannot accept returns of any kind. We don't feel comfortable re-selling item that have not always been in our control. We cannot resell items deemed custom due to the nature of the product(s). We cannot accept returns of opened or partially consumed items. Shipping charges are non refundable. We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We are not responsible for any items damaged during transit. Kindly note, A Signature Welcome is not responsible for your destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your countries local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees.We are not responsible for FEDEX shipping delays or early arrival, therefore please request a departure date from A Signature Welcome, accounting for ample transit time. Please note, once items are shipped from A Signature Welcome, Fedex controls transit time. Therefore, we cannot guarantee an exact arrival date. Please allow a 3-day arrival window in the event of a Fedex delay or early arrival. In the event items are not shipped by A Signature Welcome on the date requested and/or do not arrive in time for your event due to an error made by A Signature Welcome, we will gladly refund you. All orders are shipped via Fedex Ground unless other arrangements are made. If you would like to request a different shipping method, please call us to place your order by telephone.